FAQ
Frequently Asked Questions
Where do you ship?
Aura Barn currently ships worldwide so no matter where you are, you can bring the vibe home.
How long does shipping take?
Orders typically arrive within 5–12 business days depending on your location. Once your order ships, you’ll receive a tracking number via email so you can follow your package every step of the way.
Will I receive tracking information?
Yes. Every order comes with tracking information sent directly to your email once your order has been processed and shipped.
What is your return policy?
We offer a 30-day return policy. If you’re not completely satisfied with your order, contact us within 30 days of delivery and we’ll help make it right.
Do I have to pay for return shipping?
No — we cover return shipping costs for eligible returns.
What if my order arrives damaged?
If your item arrives damaged or defective, please contact us as soon as possible with photos of the issue and we’ll send a replacement or issue a refund.
Can I change or cancel my order?
If your order has not been processed yet, we may be able to update or cancel it. Contact us as quickly as possible after placing your order.
Why haven’t I received my order yet?
Shipping times can vary slightly depending on demand, carrier delays, or customs processing for international orders. If your order seems delayed, feel free to reach out and we’ll gladly check on it for you.
How can I contact Aura Barn?
You can reach our support team anytime at:
What kind of products does Aura Barn sell?
Aura Barn specializes in rave gear, festival essentials, neon aesthetics, room vibes, and unique lifestyle products designed for people who live loud, expressive, and creative lives.
Is my payment information secure?
Absolutely. All payments are processed through secure encrypted checkout systems to keep your information safe and protected.